Sometimes the quickest way for Conform's support team to help is to look at your tenancy directly. That only happens in a support session.
How it works
Support can only open a session in a tenancy they've been assigned to, and only for a limited time.
While a session is on, a banner in the top bar says so.
Everything done in a session is recorded in your activity log.
What support can never do
Even in a session, support staff can never approve your risk appetite, publish workflows, approve your Testing Plan or Remediation Standards, or accept findings. Those decisions are always yours.
Turning it off
Use Conform support in the tenancy settings to allow or stop support sessions.